Privacy Policy
Effective Date: April 1, 2026
AyurConnect ("we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of our users and patients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and medical information when you visit AyurConnect Website or utilize our healthcare facilitation services.
1. Information We Collect We collect information that you voluntarily provide to us when making inquiries or requesting facilitation services, as well as automatic technical data:
Personal Contact Details: Name, email address, phone number, country, and preferred language.
Medical Information: Diagnostic reports, medical history summaries, doctor notes, and treatment preferences voluntarily submitted for medical evaluation.
Travel Details: Passport and travel itinerary information provided voluntarily for medical visa invitation letters and airport pickup coordination.
Technical & Usage Data: IP address, browser type, operating system, device details, and browsing patterns collected automatically via cookies and analytics tools.
2. How We Use Your Information Your data is strictly used to deliver seamless, personalized healthcare facilitation:
Matching your medical case with accredited Ayurveda hospitals and qualified physicians across Kerala.
Scheduling pre-consultations and obtaining customized treatment plans and cost estimates.
Issuing official hospital recommendation letters to assist with Indian Medical Visa applications.
Coordinating logistics including airport transfers, hospital check-ins, and ongoing care support.
Communicating administrative updates, responding to inquiries, and improving website performance.
3. 100% Free Service & Direct Payment Disclaimer AyurConnect operates as a 100% free healthcare facilitation service for patients.
We never charge, demand, or directly collect facilitation fees, service charges, or deposits from patients.
We do not directly collect doctor consultation fees, hospital stay packages, treatment charges, transportation costs, or diet/food bills.
All payments associated with your medical care, accommodation, travel, and meals are payable directly to the respective accredited hospital or official service provider under their official billing receipts.
4. Data Sharing & Disclosure We respect your privacy and enforce strict parameters around data sharing:
Healthcare Providers: Medical records and contact details are shared exclusively with partner hospitals and consulting physicians on a need-to-know basis to evaluate your case.
Logistics Partners: Basic contact and travel details are shared with authorized transport representatives solely to coordinate airport pickups.
Zero Commercial Sale: We never sell, rent, trade, or monetize your personal or medical data to third-party advertisers or marketing agencies.
Legal Requirements: We may disclose information only if required by applicable laws, court orders, or government regulations.
5. Protection of Sensitive Medical Information We treat all health records, diagnostic scans, and medical discussions with strict medical confidentiality. Access to your health files is restricted to authorized medical care coordinators and evaluating doctors. Administrative and technological safeguards are enforced to prevent unauthorized access, loss, or misuse of diagnostic records.
6. Cookies & Analytics Tracking Our website utilizes Google Analytics 4 (GA4) and standard web cookies to analyze visitor traffic, track page engagement, and improve site responsiveness. Cookies do not store personally identifiable medical data. You can choose to accept or decline cookies through your browser settings or our website's consent preferences.
7. Data Security & Retention We implement industry-standard encryption protocols, secure servers, and technical access controls to protect your data. Personal and medical records are retained only as long as necessary to fulfill healthcare facilitation requests, resolve follow-up care queries, or comply with legal retention requirements.
8. International Data Transfers As we assist domestic and international patients (including residents of GCC countries, the US, Europe, and Asia), the personal and health data you submit is processed in India. By utilizing our services, you consent to the transfer and storage of your information in India under the protective standards outlined in this policy.
9. Your Privacy Rights & Choices You maintain full control over your personal information:
Access & Correction: You may request a copy of the personal data we hold about you or request corrections to inaccurate details.
Data Erasure: You have the right to request the complete deletion of your personal contact records and medical files from our database at any time.
Consent Withdrawal: You can withdraw your consent for us to process your case file at any time prior to hospital admission.
10. Third-Party Links Our website may contain links to official external websites, such as the Indian e-Visa Portal or NABH Accreditation directories. AyurConnect is not responsible for the privacy practices, security, or content of external third-party sites. We encourage you to review their privacy policies independently.
11. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our privacy coordinator: